Your Electricity Supply
Q. How to apply
for a new service connection?
Collect Application form either from NPCL head Office or download
the same from the website.Fill in application form, duly attaching the requisite documents
like B&L form, Possession certificate.On receipt of provisional-estimate-cum-bill for new service
connection charges, deposit the same by way of Cash (up
to Rs.20,000/-), Banker's cheque, Demand Draft.
Service apparatus will be installed within the following
|Domestic /Commercial Connections in
|High Tension supply
||Within 3 days from the submission of
energisation clearance from Directorate of Electrical
Q. How to shift meter
from its current location?
Submit application on plain paper at NPCL office enclosing
therewith a copy of last paid bill. Be pent on a prescheduled
date and time when inspection will be carried out by NPCL
for ascertaining involvement of work. Make payment against
the bill to be handed over to you by NPCL at the earliest.
NPCL will complete the work within seven days from the date
of receipt of payment.
Q. How to resolve supply-related complaints on power interruptions
or unsatisfactory voltage profile?
Register the complaint at NPCL's helpline no. +91-120-2333555 along with 10-digit consumer
number printed at the upper left corner of your electricity
bill and one complaint number will be intimated to you for
NPCL fault-repairing crew will attend to the cause of the
complaint and resolve the same within the following time limits:
|Overhead line breakdowns
|Underground cable faults
||24 hours, in case of local problems
Q. How to report about unsafe electrical installations?
Inform NPCL officials (Manager (Operations)/Assistant
Manager/Executive) over telephone numbers 2326559/60/61
and the unsafe installations will be visited within three
days from the date of receipt of complaint.
Q. How to address the problem of frequent tripping of MCB
or blowing of fuse?
Contact a Licensed Electrical contractor (L.E.C.) to locate
the cause. If there is a fault/defect in your wiring installations,
rectify the same.
If the load of your installation is more than the load allowed
by NPCL, please apply for enhancement of load by filling up
a form available at NPCL office or download
the same from the website.
Your Electricity Bill
Q. When shall I expect the first electricity bill after
installation of meter?
First electricity bill is delivered within 60 days of
installation of meter. In case of non-delivery please
contact our help desk at our Head Office with the "consumer
number" indicated on the top left side of the invoice
you received while applying for the connection.
Q. How do I
make payment when I have not received the electricity consumption
If the bill is not delivered within 15 days after the
meter reading, you can avail a copy bill from the Billing
Help Desk at our Head Office upon production of your consumer
number. You can deposit payment within the due date specified
in the bill at our Cash Offices or Drop Box.
Q. How bills are
are delivered through courier service every month.
Q. What is the meter
month meter readers go door-to-door and record readings
in Hand Held Computers (HHC) / Meter Reading Terminals
(MRT). Meter reader is required to update the readings
in the Meter Card attached to your meter. Meter readings
fed in the HHC/MRT are uploaded in our Billing Servers
for processing and bills are subsequently raised.
Q. Why is my meter
not read regularly?
Any one of the following can be the reasons:
(i) Your premises is vacant and kept locked for days together
or remains locked during the daytime resulting in inaccessibility
of meter to the meter reader.
(ii) Discrepancy in address in our database with the
actual may result in meter reader's missing out your premises.
If you observe such shortcomings in the address (as printed
in bill), please be brought to the notice of Executive
(Commercial) at NPCL Head Office immediately for corrections.
Q. How are bills prepared if the meter is not read?
If meter is not read for whatever reason, provisional
bill is raised which subjected to adjustment on receipt
of actual meter reading in the subsequent months.
For domestic connections provisional bills are raises
@ Rs 120 /kW/ month. For non-domestic consumers bills
are provisional bills are raised on average consumption
of last 3 months or based on load (if previous consumption
pattern is not available).
Provisional bills are required to be paid within the due
dates like normal bills raised on actual consumption.
Q. Why sometimes electricity bills seem to be high ?
The increased consumption may be attributable inter-alia
to the following reasons:
Defective appliance - Electrical appliances viz.
air-conditioner, refrigerator, geysers, water pumps, washing
machine etc, should be checked and repaired immediately
if found defective.
Defective wiring installation - Good quality
electrical wiring installation with proper current rating
should be used. Defrayed wiring installation would lead
to additional electricity consumption.
Unauthorized extension - Unauthorized extension
of your electrical wiring connecting to different or adjacent
installation would increase the electricity consumption
recorded by your meter.
For above, you may have it checked by a Licensed Electrical
Incorrect meter readings - You would appreciate
that a meter reader reads a large number of meters in
a day. Hence, mistakes though occasionally may happen
in taking readings of meters. If you notice wide abnormality
is recorded consumption of the meter, in comparison with
the previous consumption, kindly bring it to the notice
of the Executive (Commercial) of the Company at our Head
Defective energy meter - Energy meters are tested
for accuracy specified in Indian Electricity Rules. It
may develop fault, leading to incorrect registration of
consumption. In such instances, where there is a wide
variation in recorded electricity consumption in comparison
to the previous occasions and if you have any doubt about
the metering accuracy you may approach Executive (Commercial)
of the Company at our Head Office.
Q. Why does the
period of meter reading vary ?
You would appreciate that it is logistically difficult
to read all the metes on the 30th/31st day. Hence there
can be a variation of 3-5 days in meter reading period
which may result variance in consumption.
Q. Can one make cash payments of electricity bills ?
Ans. Cash payment upto Rs.20,000/- are accepted.
Q. Can bills be
paid partly by cash and partly by cheque ?
Full payments are accepted either by cash or by cheque.
Q. Why "Payment
shall not be accepted by cheque" appearing on my bill
If your cheque is dishonoured on two occasions in a financial
year further payments are not accepted by cheque. Hence
the remark "Payment shall not be accepted by Cheque"
is printed on the bill.
Q. I have paid my
previous month's electricity bill, but the payment have
not been accounted for in the current month's bill?
may happen if the payment was made after the due date.
You would have to approach the Commercial Department at
the Company's head office to get the amount payable against
your bill appropriately amended.
Q. How do I register
complaint relating to metering and billing?
All metering and billing complaints are registered at
Commercial Department of the Company's head office.
Q. My meter
is found stolen, where do I register complaint?
You have to first lodge on FIR at the local police station.
Subsequently you are requested to approach the Executive
(Commercial) with the copy of FIR. Supply will be reconnected
upon payment of necessary charges.