मा0 उत्तर प्रदेश विद्युत नियामक आयोग द्वारा एनपीसीएल के वित्त वर्ष 2017-18 की वार्षिक परफारमेन्स रिવ્યૂ, वित्त वर्ष 2018-19 की वार्षिक राजस्व आवश्यकता एवं नये टैरिफ और वित्त वर्ष 2016-17 की ट्रू-अप की याचिका पर जन सुनवाई 17 दिसंबर, 2018 (सोमवार) को पूर्वान्ह 11:30 बजे । स्थान: इंदिरा गांधी कला केंद्र सभागार, सेक्टर-6, नोएडा, यूपी, 201301       *****      Customer Satisfaction Survey is being conducted by NPCL through “pManifold Business Solutions Pvt. Ltd.”. The authorized agency might visit your premises to capture your voice and feedback, NPCL solicits your cooperation to improve our services.

Billing Complaints Resolution

Procedure

  • You may approach our Commercial Department in case of a billing complaint along with necessary documents including previous bills receipts, etc. Alternatively, you may also send your relative or representative with documents.We endeavour to resolve most of the complaints across the table through discussion.
  • All complaints after verification are resolved and communicated to the complainant. Adjustments if any are provided in the next bill.
  • Consumer may approach Consumer Grievance Redressal Forum" of the Company if he is not satisfied by the decision.