“Next Consumer Grievance Redressal Forum (CGRF) Public Hearing will be held at 11.00 AM on 24.11.2017 at Alpha 1 - Customer Care Center - All are requested to take the benefit of it”.

Challenges Ahead

The challenge ahead lies in nurturing and retaining talent in an environment of increasing private sector participation in utility business.

Institutionalising HR practices will be the major task in building a performance-driven organisation while pursuing the business goal of being the least cost supplier at affordable price and acceptable quality.

The aim is to build a responsive organisation around people, processes and practices so as to produce the least turn-around time, provide the ‘best in class’ service to customers and manage growth with profitability.