“Next Consumer Grievance Redressal Forum (CGRF) Public Hearing will be held at 11.00 AM on 24.11.2017 at Alpha 1 - Customer Care Center - All are requested to take the benefit of it”.

Customer Information Manual

The Electricity Supply Code 2005, as notified by the honourable U.P. Electricity Regulatory Commission and as amended till date, it is mandatory on part of NPCL to keep posted its consumers about their rights, responsibilities & action taken on their complaints and grievances. The extracts of consumer rights & duties shall also be printed on the reverse side of the electricity bill.