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Consumer Grievance Redressal |
An independent forum,
called the Consumer Grievance Redressal Forum (CGRF),
has been set up under Section 42 (5) of the Electricity Act,
2003 for redressal of consumer grievances regarding any dispute,
other than theft or unauthorized use, in accordance with
the guidelines specified by the Uttar Pradesh Electricity Regulatory Commission (UPERC).
If a consumer is not satisfied with the resolution of
grievances by the Noida Power Company Limited, he/she can
lodge a complaint with the Forum at the following address:
33/11 KV Sub-Station
Builders Area, Omega 1 Sector
Greater Noida City- 201308
Following are the members of the CGRF:
Mr. Prem Chandra Chairman & Judicial Member
Mr. Ramesh Kumar Malik Technical Member
Mr. Rajiv Goyal Officer of the Licensee
The members of the forum will be available at the above mentioned
address on all working days between 10.00AM to 5.00 PM.
The forum will address all complaints related to supply and billing,
but not cases concerning pilferage/theft/unauthorized use of electricity,
which will be dealt by separate authorities
Regulations and Guidelines for registering a complaint under
Consumer Grievance Redressal Forum are provided
both in English and Hindi in the following PDF file:
 CGRF Regulations
Consumers, who are not satisfied with the decision
of the Forum, may represent their case
to the Ombudsman appointed by UPERC at:
Electricity Ombudsman
NEDA Bhawan, 3rd. Floor
Vibhuti Khand, Gomti Nagar
LUCKNOW-226010
Telephone No: 0522-2720856
Fax : 0522-2720857
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