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Consumer Grievance Redressal |
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Setting up and functioning of the Forum |
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following persons constitute the “Consumer Grievance Redressal
Forum” established in terms of Section 42 (5) of the Electricity
Act 2003 :
Mr. Arjit Mitra, Manager, NPCL : Presiding Officer &
Member
Mr. Pankaj Tyagi, Advocate : Member
Address:
Commercial Complex, H Block
Alpha - II Sector
Greater Noida City - 201 308
Uttar Pradesh, India
Telephone : 0120-2326559/2326560/2326561
Fax: 0120-2326448 / 0120-2326972
The members of the forum will be available at NPCL’s Head
Office on first and third Saturdays between 10.00 a.m. to 1.00
p.m. The forum will address all complaints related to supply
and billing, but not cases concerning pilferage/theft/unauthorized
use of electricity, which will be dealt by separate authorities.
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| Regulations
and Guidelines |
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Procedure
for redressal. as contained in the UPERC
(Consumer Grievance Redressal Forum & Electricity Ombudsman)
Regulation 2003, will be as follows:
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- A complaint in relation to any consumer grievance
may be filed with the Forum. Before approaching the
Forum, the Complainant should first apprise NPCL regarding
his grievance.
- On receipt of a Complaint, the Forum shall determine
the admissibility of the Complaint within 15 working
days from the date on which the Complaint was received.
A Complaint will not be rejected unless an opportunity
of being heard has been given to the Complainant.
- Where a Complaint is found admissible, the Forum shall
proceed to adjudicate upon the Complaint in the manner
provided under the Regulations mentioned above.
- The Forum shall forward a copy of the Complaint to
the concerned Distribution Licensee, i.e. NPCL, directing
it to submit in writing its response within fourteen
days or such extended period not exceeding one week
as may be granted by the Forum.
- In the event that the Distribution Licensee fails
to represent its case within the time given by the Forum,
the Forum shall proceed to dispose of the consumer grievance
on the basis of the documents on record.
- In the event that the Complainant fails to appear
on the date of hearing before the Forum, the Forum may
proceed to dispose of the Complaint based on documents
on record.
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| Consumers,
who may be aggrieved by the decision of the Forum, can represent
their case to an Ombudsman to be appointed/designated by UPERC.
The Electricity Ombudsman at:
2/475
Vibhar Khand
Gomti Nagar
Lucknow-226010
Phone number: 0522-2720856,2720857
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