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| Guaranteed
Service standard |
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Interruption/Failure of Power Supply |
- In case of blown fuse from distribution mains/ service pole
- Within 4 hours in towns and cities.
- Within 8 Hours in rural areas.
- In case of line break down:
- Within 8 hours in towns and cities.
- Within 48 hours in rural areas.
- In case of distribution Transformer failure:
- Within 24 hours in towns and cities
- Within 72 hours in rural areas.
- In case of major failure involving Power Transformers (33
KV and above):
- Within 15 days. (Alternative supply to
be restored as early as possible)
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Voltage Variation |
- Within 24 hours in case of local problems.
- Within 3 months in case of inadequacy of LT distribution
system.
- Within 9 months in case of deficiency in the HT distribution
system.
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Reconnection and disconnection if all formalities
are complete - 24 hours |
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New connection |
- If no new pole is required - within 7 days from receiving
Offer cum bill for LT consumer
- If new pole is needed - 30 days
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Career
