The challenge ahead lies in nurturing and retaining talent in an environment of increasing private sector participation in the utility business.

Institutionalising HR practices will be a major task in building a performance-driven organisation. It is also imperative for pursuing the business goal of being a quality supplier at an affordable price.

The aim is to build a responsive organisation dedicated to people, processes, and practices. NPCL intends to ensure the least turn-around time, provide the ‘best in className’ services to customers, and balance growth with profitability.