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ANNOUNCEMENT

Inviting Bids for Pilot of “P2P Energy trading using Blockchain”- Pre-bid Query Addendum-2
RFP for the Implementation of Virtual Reality Lab Setup at NPCL
Important Notice for Owners / Allottees of Multi-Storied Buildings in Greater Noida published on TOI & NBT dated 14th March 2021
UPERC Preventive Guidelines for Corona Virus
Tender for banking of power for 01.11.2022 to 30.09.2023 on Short Term Basis
Public Notice for Termination of CMS agreement with Oxigen
UP Electricity Supply Code � 13th Amendment 2018
Public Notice for Termination of CMS agreement with Suvidhaa
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Amendment in rates of meters by order of The Hon'ble UPERC dated 16.09.2014.
Roof-Top Solar Calculator New     ||||||||||||||||||||||||||||||||||      Notice Inviting Tenders for ""Request for Selection (RfS) for Long Term Procurement of 300 MW Wind Solar Hybrid Power from Grid Connected Projects Under Tariff Based Competitive Bidding, RfS No: NPCL/LT/Hybrid/24-25 dated 08-November-2024     ||||||||||||||||||||||||||||||||||      Tariff Petition for ARR FY 2025-26 New     ||||||||||||||||||||||||||||||||||      Public Notice - Inviting comments on NPCL's Submission for Fuel and Power Purchase Cost Adjustment (FPPCA)      ||||||||||||||||||||||||||||||||||      NPCL bill payments now available at Digital Payment Centres near you. The service is available free of cost. Click here to know more.      ||||||||||||||||||||||||||||||||||      Consumers can log complaint & avail information by sending SMS to 7840002288 from their registered Mobile No. Click here to view the SMS short codes and their purpose.      ||||||||||||||||||||||||||||||||||      Single Phase consumers can now submit Self Meter Reading with photo proof between 1st to 10th Day of every month,click here
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COMPLAINT MANAGEMENT: THREE TIER GRIEVANCE REDRESSAL STRUCTURE शिकायत प्रंबधन : तीन स्तरीय शिकायत निवारण संरचना
TIER – I: NPCL Complaint escalation & Redressal structure

In case of any concern/ request you may visit our Customer Care Office and meet the following official with complete detail:

  • Level 1: Customer Relation Officer
  • Level 2:Customer Relation Managers
  • Level 3:Concern Departmental Heads with prior appointment
TIER-II :

Consumer Grievance Redressal Forum (CGRF)

TIER – III:

Electricity Ombudsman:An Appeal can be filled before the Electricity Ombudsman of the State on not being satisfied by the order of the CGRF.

Address of the Office of Electricity Ombudsman: Niyamak Bhawan, Vibhuti Khand, Gomti Nagar, Lucknow, Uttar Pradesh – 226010 Phone No. – 0522- 2720856, Fax- 0522-2720857,Email: eo-up@uperc.org

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